Service Advisor

Due to continued growth & opening of the new workshop & showroom, we are looking to recruit an Service Advisor to join our service Department. You will be responsible for dealing with customers requirements for service and repair work, booking in machines, arranging collection and delivery of machines.

Charlies Ag & Turf Limited is part of the Charlies Stores Group which was established over 40 years ago and is a leading Agricultural / Horticultural Machinery dealer. We supply an extensive range of Agricultural and Groundcare Machinery across Shropshire and Mid Wales. Our main franchises are John Deere Ag & Turf Machinery, Kramer, Ktwo, Pottinger, Yamaha, Grillo, Marshall, Fleming plus many other leading brands. We also stock a range of parts from Stihl, Kramp and many more brands.

Responsibilities will include:

• Dealing with customer requirements for service and repair work
• Booking machines in for service
• Fresh Desk – store enquiries
• Dealing with email enquiries
• Small Machinery invoicing
• Booking in collection and delivery of customer machines
• Reporting to the Ag & Turf Service manager

Requirements for the role:

• Ability to use standard computer applications – experience of IBCOS Gold would be an advantage.
• Excellent customer relationship skills.
• Ability to work in a dynamic, fast paced environment.
• Ability to work within a team environment.

The full-time position is for 42.5 hours per week, with the ability to work overtime as business dictates. We offer a fantastic package for the right candidate including ongoing training, employee discount. Excellent rates of pay and working conditions.

For more information, please email [email protected]